Refund policy

1. Order Discrepancies & Missing Items

If you receive your order and find missing items or incorrect items sent, please contact our customer support team via email within 7 days of delivery, providing:

  • Your Order Number
  • A brief description of the issue
  • Clear photos of the outer package and the items received

We will review your inquiry and provide a resolution promptly.

2. Return & Exchange Eligibility

FBC only accepts return or exchange requests under the following condition:

  • Items arrived damaged or defective upon delivery.

Please follow these steps within 7 days of delivery:

  1. Contact customer support via email with your order number and clear photos/videos showing the defect or damage.
  2. Once approved by FBC, we will guide you through the return process.
  3. Items must be returned in their original packaging, with all labels, security tags, and polybags intact.
  4. If a replacement is unavailable, a full refund will be credited back to your original payment method.

Non-Returnable & Non-Exchangeable Items:

  • Requests made after 7 days of delivery.
  • Items damaged due to improper care, alteration, washing, or wear and tear.
  • Items with removed tags, altered labels, perfume/deodorant marks, or makeup stains.
  • Sizing or preference choices (e.g., ordering the wrong size, color, or change of mind).
  • Minor variances inherent to garment manufacturing, such as slight loose threads, raw edges (if part of design), or minor fabric slubs.
  • Color discrepancies resulting from digital displays or studio lighting variations.
  • Minor color bleeding or subtle shrinkage within standard textile tolerances after initial wash.
  • Intimate apparel, undergarments, socks, or swimwear (for hygiene reasons).
  • Final sale items, clearance products, promotional bundles, or free gifts.
  • Each order is eligible for one return/exchange service only.

3. Return Shipping & Refunds

  • Defective or damaged items: Return shipping costs will be covered by FBC.
  • Non-quality returns (if exceptionally accepted): All return shipping fees and re-handling expenses must be borne by the customer.
  • Taxes and Duties: Customs fees, import duties, and local taxes paid are non-refundable by FBC. Please consult your local customs authority for assistance.
  • Refund Channels: Approved refunds are processed to your original payment method. Cash refunds are not supported.
  • Processing Timelines: Credit card refunds depend on issuing banks and typically take several billing cycles to reflect on your statement.

4. Order Cancellations

If an order cancellation request is submitted due to personal reasons (e.g., wrong size/item selected or changed payment method), a 5% administrative fee will be deducted from the total refund amount. Approved cancellation refunds are issued within 7–14 business days.

5. Disclaimers & Rights Reserved

  • All fashion items undergo quality inspection and secure packaging prior to dispatch. FBC is not liable for damage caused strictly during courier transit.
  • Items returned without prior email approval or failing to meet eligibility requirements will be rejected.
  • All returns must be dispatched within the timeframe specified in our return approval email; otherwise, the request will be automatically closed.
  • In the event of any disputes, FBC reserves the final right of decision.